Within the Logistics department (part of the Supply Chain) we are looking for a Logistics Account Manager, who will operate within the triangle of internal customers, external customers and Logistics Service Providers (LSPs).

The Operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement, manufacturing, supply chain (warehousing and distribution) and planning processes and ensures optimal alignment between demand and supply at a global scale, taking into account efficiency, required flexibility, security of supply and considering costs, working capital, quality levels, service levels, company and society values.

*The role internally is titled as an executive

Responsibilities / Key activities

• Initiate, lead and implement improvement projects and cost reductions in which you work together with internal & external stakeholders and LSPs.
• Proactively identify and apply the best solutions for the customer, based on best practices in the customer service / logistics field.
• LSP Management: Daily, weekly and monthly meetings to review KPI’s and service levels of LSPs in warehousing and distribution. This is to define and follow-up actions to improve performance.
• Cost control of warehousing and distribution activities, including analysis of cost development and identification of improvement opportunities.
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.